Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your shipment arrival, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED and in the same condition that you received it. If damaged in shipping please notify us immediately through info@backbottle.com and send a photo if possible (not required) of the damage so we can package better in the future.

Additional non-returnable items:
Gift cards

Returns are only applicable if product was purchase through backbottle.com, if purchased through a retailer, please return product directly to the retailer you purchased the item from.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@backbottle.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@backbottle.com and send your item to: 16 Winona Court Appleton Wisconsin US 54911.

Shipping
To return your product, you should mail your product to: 16 Winona Court Appleton Wisconsin US 54911

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.